Refund policy

Right of withdrawal (14 days)

As a consumer in the European Union you may withdraw from your purchase within 14 calendar days from the day you receive the garment, without giving a reason. Write to kaistore@kai-07.com with your order number and we send you the return instructions and address.

Return address

KAI-07 · Plaza de Nicanor Piñole 1, escalera izquierda, 1.º D, 33205 Gijón, Asturias, España.

Send the garment back within 14 calendar days after notifying us of withdrawal. You may arrange return shipping yourself. If you prefer us to arrange a label, we will tell you its cost before you accept it. For a defect or an error on our part, contact us so we can arrange a solution at no cost to you.

Condition of the garment

You may try the garment on to check its size and fit. Return it unwashed and without use beyond that check, with its labels where possible. Use suitable protective packaging; an original box is not required. We may only deduct loss of value caused by handling beyond what is necessary to establish its nature, characteristics and functioning.

Return costs

If you change your mind or wish to change the size you selected, you pay the direct return shipping cost. We do not charge a withdrawal penalty. This does not apply when the garment is defective or we sent the wrong piece, in which case we cover the return and send a replacement or a full refund, as you prefer. Import taxes or customs charges paid on deliveries outside the EU VAT area (including the Canary Islands, Ceuta and Melilla) are collected by the local authorities and cannot be refunded by us.

Refund

We will refund the applicable payments, including the original standard delivery cost when withdrawing from the whole order, using the same payment method, without undue delay and within 14 calendar days of your withdrawal notice. We may withhold the refund until we receive the garment or proof of its return, whichever comes first. Any supplement for delivery more expensive than our standard option is not refundable.

Exchanges

To change size, contact us with your order number. We will confirm the available options and how to return your garment. Exchanges depend on availability; we cannot guarantee a size before checking it.

Legal warranty

All garments carry the legal conformity warranty of 3 years under Spanish consumer law. If a defect appears, write to us with photographs and we repair, replace or refund the garment.